Frequently Asked Questions
How safe is it to connect to my computer?
We utilise a 256 bit encryption process, the same as your bank or financial institution uses. This makes the connection completely safe and secure, and we can only access your computer with your permission. You will be able to see us control your desktop and you may terminate the remote session, on your end, at any time you wish.
Can anyone else see my files while you are connected?
No - Our software initiates a secure connection for our technician only, meaning that no one else will be able to connect to your computer, or get access to your data during, or after the work has been completed.
What do I need to have on my computer?
The more important thing to have is a reasonable internet connection which is of at least broadband speed i.e. ADSL, ADSL2 or cable internet access. The only other thing you require is a web browser and a credit card - we take care of the rest! At the moment, this service is only offered to Microsoft Windows based systems, including Windows XP, Windows Vista and Windows 7. If you are not sure if you have a remote support ready machine, please contact our office and we would be more than willing to assist you.
We utilise a 256 bit encryption process, the same as your bank or financial institution uses. This makes the connection completely safe and secure, and we can only access your computer with your permission. You will be able to see us control your desktop and you may terminate the remote session, on your end, at any time you wish.
Can anyone else see my files while you are connected?
No - Our software initiates a secure connection for our technician only, meaning that no one else will be able to connect to your computer, or get access to your data during, or after the work has been completed.
What do I need to have on my computer?
The more important thing to have is a reasonable internet connection which is of at least broadband speed i.e. ADSL, ADSL2 or cable internet access. The only other thing you require is a web browser and a credit card - we take care of the rest! At the moment, this service is only offered to Microsoft Windows based systems, including Windows XP, Windows Vista and Windows 7. If you are not sure if you have a remote support ready machine, please contact our office and we would be more than willing to assist you.
